Last updated: September 2026
Dravero CIC respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, purchase or use our products and services, join our online community, attend an event or otherwise interact with us.
It also explains your rights under UK data protection law.
Dravero CIC is a Community Interest Company registered in England and Wales under company number 17093084.
Our registered office is:
C/O Accounting For Good CIC
2 Geordie Ridley Place
Upper Precinct, Wesley Court
Blaydon-on-Tyne
Tyne and Wear
NE21 5BT
For the purposes of UK data protection law, Dravero CIC is the data controller for the personal information described in this Privacy Notice.
This means that we decide how and why your personal information is used.
The information we collect depends on how you interact with us.
It may include:
Such as your:
name;
email address;
telephone number;
postal address; and
organisation name and role.
If you create an account to access our online learning, community or other services, we may process information associated with that account, including your name, email address, account activity and the products or services you have accessed.
When you purchase a product or service, we may process information about:
what you purchased;
the amount paid;
payment status;
billing information;
invoices; and
transaction history.
Payments may be processed by a third-party payment provider. We do not normally receive or store your full payment card details.
If you use our consultancy, fundraising or charity registration services, we may collect information about you and your organisation.
This may include information about:
your organisation's activities;
governance and structure;
directors, trustees, members or other people involved;
finances and funding;
beneficiaries or communities served;
plans and objectives;
fundraising requirements; and
information required for a charity registration application.
We may keep records of communications with you, including emails, enquiries, forms you submit, meeting notes and information you provide during a consultation or support session.
If you participate in our courses, programmes or online community, we may process information about your participation, such as:
courses or resources accessed;
progress through learning material;
responses you choose to submit;
comments or discussions you contribute;
event attendance; and
communications with us or other community members.
When you use our website, certain technical information may be collected automatically.
This may include:
IP address;
browser and device information;
pages visited;
approximate location derived from technical information;
referral information; and
information collected through cookies and similar technologies.
More information about cookies is provided below.
We collect personal information in a number of ways.
Most information is provided directly by you, for example when you:
contact us;
complete a form;
create an account;
purchase a product or service;
join a course or programme;
participate in our community;
attend an event or workshop;
book a consultation;
work with us on a consultancy or fundraising project; or
ask us to assist with establishing or registering a charity.
We may also receive information through the technology and service providers we use to operate Dravero.
In some circumstances, particularly when providing consultancy, fundraising or charity registration services, information may be provided to us by another person within your organisation.
We may also obtain information from publicly available sources where this is appropriate to the work we have been asked to undertake, such as Companies House, the Charity Commission or an organisation's own website.
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may use your information for the following purposes.
We use personal information to:
administer purchases;
provide access to courses and resources;
deliver workshops and events;
provide consultancy and guidance;
provide fundraising support;
assist with establishing and registering charities;
manage our online community; and
communicate with you about the service you are receiving.
We will normally process this information because it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
If you contact us about our services, we will use the information you provide to respond to you.
Depending on the nature of the enquiry, our lawful basis will usually be taking steps at your request before entering into a contract or our legitimate interests in responding to enquiries about Dravero and its services.
We may use information to administer our organisation, understand how our products and services are being used, improve our services, maintain records and protect our systems.
Our lawful basis will generally be our legitimate interests in operating and developing Dravero effectively and securely.
We may process and retain information where necessary to comply with our legal, tax, accounting, regulatory or other obligations.
Our lawful basis is compliance with a legal obligation.
We may use your contact details to send you information about Dravero's courses, resources, events and services where we are permitted to do so.
Where consent is required, we will ask for it.
In some circumstances, we may contact existing customers about similar Dravero products or services where the law permits us to do so.
You can opt out of marketing communications at any time.
Some personal information receives additional protection under data protection law. This includes information about matters such as health, disability, race or ethnic origin, religious or philosophical beliefs, political opinions and sexual orientation.
Dravero does not generally need this type of information to provide its services.
However, you may sometimes choose to provide information about your circumstances, particularly where it is relevant to accessibility, participation in a programme or the work we are undertaking with you or your organisation.
Where we need to process special category information, we will only do so where we have an appropriate lawful basis and an additional legal condition for processing that information.
We will not ask you to provide sensitive personal information unless there is a genuine reason for us to need it.
Dravero's website and online services are primarily intended for adults and organisations.
We do not knowingly use our general website or online learning services to collect personal information directly from children unless the particular service is specifically designed to involve children or young people and appropriate arrangements have been put in place.
Our consultancy work may occasionally involve organisations that work with children or young people. We ask clients not to provide identifiable personal information about individual children unless it is necessary for the work and has been agreed with us.
We do not sell your personal information.
We may share personal information with trusted organisations that help us provide and operate our services.
These may include providers of:
website and online learning platforms;
payment processing;
email and communications;
video conferencing;
cloud storage and business software;
accounting and financial administration;
IT support and security; and
professional advice.
Our website and online learning platform are currently hosted using Podia.
Where another organisation processes personal information on our behalf, we expect it to protect that information and use it only for the purposes for which it has been provided.
We may also share information where necessary with:
the Charity Commission for England and Wales;
HM Revenue & Customs;
funders or potential funders where you have asked us to assist with an application;
professional advisers; or
other public bodies where required or appropriate; or
other organisations where this is necessary to provide an agreed service and you have authorised us to do so.
Where we are working on an application or project for you, we will only share information with relevant third parties where this is necessary for the service we are providing or you have authorised us to do so.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we take reasonable steps to ensure that an appropriate legal mechanism and safeguards are in place as required by UK data protection law.
These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and regulatory requirements.
Different information may therefore be kept for different periods.
For example, we may retain:
transaction and accounting records for the period required by tax and accounting law;
records relating to consultancy or applications for a reasonable period after the work has ended;
account information while your account remains active and for an appropriate period afterwards;
enquiry information where necessary to manage and follow up enquiries; and
marketing information until you unsubscribe or we determine that it is no longer appropriate to retain it.
We may retain some information for longer where this is necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we will delete it, anonymise it or otherwise dispose of it securely.
We take reasonable organisational and technical measures to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for their work.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to select appropriate systems and protect the information entrusted to us.
Our website and the services used to provide it may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites operate, remember preferences and provide information about how a website is used.
Some cookies are necessary for the website or online service to function.
Other cookies, such as certain analytics or marketing cookies, generally require your consent before they are placed on your device.
Where required, you will be given an opportunity to accept or reject non-essential cookies.
You can also control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
If you subscribe to Dravero emails, we may send you information about our courses, resources, events, services and other relevant Dravero activity.
You can unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending you service messages that are necessary for a product or service you are using.
Depending on the circumstances, you have rights under UK data protection law in relation to your personal information.
These may include the right to:
be informed about how we use your information;
access personal information we hold about you;
correct inaccurate or incomplete information;
request deletion of your information in certain circumstances;
restrict processing in certain circumstances;
object to processing in certain circumstances;
data portability in certain circumstances; and
withdraw consent where we rely on consent to process your information.
These rights do not apply in exactly the same way in every situation and there are circumstances in which we may lawfully continue to retain or process information.
You will not normally have to pay a fee to exercise your rights.
The ICO provides further information about individual data protection rights.
Dravero does not currently make decisions about you that have legal or similarly significant effects solely through automated processing.
If this changes, we will update this Privacy Notice and provide the information required by law.
Our website may contain links to websites or services operated by other organisations.
Dravero does not control those websites and this Privacy Notice does not cover how those organisations use your information.
You should read the privacy information provided by the relevant organisation when using an external website or service.
We may update this Privacy Notice from time to time to reflect changes to our services, the technology we use or our legal obligations.
The current version will be available on our website and the date at the top of this notice will show when it was last updated.
Where a change is particularly significant, we may also bring it to your attention in another appropriate way.
If you have questions about this Privacy Notice, want to exercise your data protection rights or have concerns about how we have handled your personal information, please contact us using the contact details provided on the Dravero website.
Dravero CIC
Company number: 17093084
Registered in England and Wales
Registered office:
C/O Accounting For Good CIC
2 Geordie Ridley Place
Upper Precinct, Wesley Court
Blaydon-on-Tyne
Tyne and Wear
NE21 5BT
We would appreciate the opportunity to address any concerns you have about how we use your personal information.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information Commissioner's Office
You can contact the ICO for further information about your rights or to make a complaint.